![]() ![]() If they say "I've been in this situation before, and even though it was kind of embarrassing, I went back to my boss and asked for clarification," that's much better. If they say, "Well, I guess I would…" then that tells me they aren't as experience as I would like. I'm not just looking for an answer, I'm also looking to see if they are thinking about the answer for the first time. If I asked you to perform a task, and after accepting it you realized you couldn't do it on your own, what would you do? I want to see how they've communicated with the struggling employee, what steps they've taken to help him, and if they have a structured process.ħ. I like to see how a VA with management experience has handled this type of situation. It's easy to keep someone who is doing a great job, and easy to fire someone who is doing a terrible job, but it's hard to know what to do with people in the middle. How have you handled a situation where someone you managed wasn't performing well, but not so poorly that you needed to fire them? ![]() It also tells me they have management experience and the potential to help me manage a team. They are harder working, more proactive, less entitled, and willing to do whatever it takes to get things done. I've found that hiring employees who have experience hiring and firing have a different perspective that is beneficial to my business. Have you hired and fired other employees? Tell me about your worst experience firing someone. I'm open to working with a VA either way, but would probably lean towards hiring a VA whose preferred method of communication is email. What is your favorite way to communicate? Related: Do These 3 Things Before Hiring a Virtual Assistant 4. I ask these questions as early in the process as possible to make sure the VA has only minimal information about what I'm looking for. The last thing I want to do is plug someone into a role that isn't the right fit, and if I only talk about what I need done, and the VA is desperate for a job, he's going to tell me what I want to hear, rather than what I need to hear. What type of work are you best at? What are you most interested in learning more about? What are you not good at? What work do you prefer not to do? Note: "I like to party, get wildly drunk, and disappear for three days at a time," is not a good answer to this question, and yes, I had a VA who did that once. One VA I interviewed recently chose to tell me that he runs his own small business on the side, which was valuable information to me because I like hiring entrepreneurs. This allows me to learn more about the VA on a personal level and reveals things I might not find out with other questions. Related: 10 Things to Outsource to a Virtual Assistant 2. It's also a great way to start the conversation in a relaxed, casual way. This isn't idle chit-chat, I want to see whether the VA is comfortable talking about himself, whether he's comfortable with such an open-ended question, and what he chooses to share and emphasize, and what he doesn't share. ![]()
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